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Crown Store: I feel deceived

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Dear zenimax,

as I can see now, there have been disucussions about the additional Outfit Slot Upgrade here on the forums.
Since I'm new to the forums and never had problems with the Crown Store, naturally I didn't know about them.
And I shouldn't have to.

I bought an addional outfit slot for the price of a Dungeon DLC - and I was more than disappointed, and angry, to see that these slots are per character and not account wide.

Almost every other upgrade (assistants, crown mimic gems, riding lessons, motifs...) are, according to common sense, at least tradeable and therewith account wide.
I was certain the outfit slot, for *that price*, was account wide.

It's not.

Now I'm not here to debate that ridiculous pricing, because it won't lead to anything.

The information/tooltip for that store item is deceiving.

"This unlocks 1 additional outfit. [...]"
Everything else in the "Crafting" category is usable on every character.


When unlocking another Upgrade, like the assistants, it says:
"[Character description] - When summoned, his services can be used by you and your groupmates."
There is no hint that this is an account wide usable Upgrade - because that's common sense.


The information that the outfit slots are per character is NOWHERE to be found.
I feel cheated. And I'm certain this information is left out on purpose.

I left a lot of cash in that store - I will no longer do that.

Please add a refund-system for bought and never used Crown Store Items.

You scammed me out of my money and I want it back.

Sincerly,
a very angry himbeerschaf

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