Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. I am a customer and my requirements are not being met. As a paying customer, I would like to have access to real customer service, the kind that makes its customers feel valued and goes above and beyond to meet their customers needs. Might you consider offering phone based customer service options?
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