Hello everyone, we’ve started a fresh thread on the matter of cheating and exploits. This has been a big issue, and maintaining an open discussion on the matter is important to us. However, it is also important that this discussion stay on topic, and within the forum rules. In particular:
We will remove any posts breaking the forum rules. In the last thread we tried to keep moderation to a minimum, but this just allowed the problems to escalate until we couldn’t ignore them. When removing posts we will generally remove any replies as well, since they often don’t make sense on their own, or continue off track discussion. If you feel someone is breaking the rules, we ask that you report the post and not respond to it.
We had closed the previous thread because of the number of problems, and because we thought a break until we had new information would be helpful. We’ve received a lot of feedback that people would rather have an open discussion now, so are putting this up.
As mentioned earlier, and explained in detail in the quoted post below, if you feel that someone is cheating or exploiting please send this information to us. Do not post details on how to preform an exploit, or who may be preforming them, on the forums.
- We do not allow naming and shaming. Accusations of misconduct directed at anyone, even if not explicitly named, are not acceptable. If you feel someone is cheating, any information needs to be sent to us privately. Rules violations can be sent in-game or by submitting a ticket on our help site, and this is covered in more detail below. When reporting someone, please detail who you are reporting and why, the more information you can provide the easier it is for us to investigate. We welcome images and videos. With the latter, if it’s very long a timestamp may be helpful.
- We do not allow disciplinary actions to be discussed for specific members, whether named or not. General discussion of ESO policy is acceptable, but not commentary on what may have happened with specific people. Staff will not discuss the moderation status of an account publicly, or state whether an account has or has not been actioned. Allowing others to speculate on this can lead to a host of problems, and we are unable to clarify.
- Flaming or bashing is not allowed. This goes for abusive and disruptive comments and behavior that are directed at ZeniMax Online employees and ESO community members, alike.
- Demands or threats, specifically directed at the ESO team or suspected exploiters.
- It is important to keep comments respectful, and criticism constructive. We discuss this in greater depth here. There is a lot of value in having an open thread for discussing these problems, but it needs to remain civil and constructive.
We will remove any posts breaking the forum rules. In the last thread we tried to keep moderation to a minimum, but this just allowed the problems to escalate until we couldn’t ignore them. When removing posts we will generally remove any replies as well, since they often don’t make sense on their own, or continue off track discussion. If you feel someone is breaking the rules, we ask that you report the post and not respond to it.
We had closed the previous thread because of the number of problems, and because we thought a break until we had new information would be helpful. We’ve received a lot of feedback that people would rather have an open discussion now, so are putting this up.
As mentioned earlier, and explained in detail in the quoted post below, if you feel that someone is cheating or exploiting please send this information to us. Do not post details on how to preform an exploit, or who may be preforming them, on the forums.
ZOS_JessicaFolsom wrote: »Hey everyone,
If you believe someone is cheating, hacking, exploiting, botting, or anything else that violates our EULA and Terms of Service, we want to know but we need you to report them using the appropriate channels. We fully investigate all reports of TOS violations. (See this Support article on how to report another player for inappropriate behavior.)
You can also submit a Support ticket via our website if you need to include screenshots and/or video footage of the player you are reporting. To do so, follow these steps:Please note that we cannot discuss another player’s account status and details thereof with you, as doing so would be a violation of our Privacy Policy. This includes any disciplinary action we have taken on another player. In rare cases, we may decide to give a player who has been permanently banned a final chance after investigating a situation and speaking with them. If you believe a player with whom we have granted a final chance is violating our EULA and Terms of Service, please report them via one of the two methods described above.
- Go to the Support page and log in
- Choose “In-Game Support”
- Select the “Report a Player” subcategory
- Fill out the fields with as much detail as possible – if you know reproduction steps for what the player you’re reporting is doing, even better.
- Attach any related files (screenshots, videos, etc.)
- Hit the “Submit” button
Lastly, we are still going to wipe the Veteran Maelstrom Arena Leaderboards on the PC/Mac megaservers within the next few weeks.
